This season, Doncaster Knights are continuing to offer a Digital Ticketing Service and a physical card option.

This means that all digital Season Tickets and Match Tickets that you purchase will be securely stored in your own private account and can then be accessed on your phone in the Future Ticketing app (as well as in Google Wallet and Apple Wallet).

We will update season ticket holders on how and when they can pick up their physical card in the coming weeks. 

Are you still offering standard physical season tickets or match tickets?

Yes, if you require a physical card this can be provided at an additional cost.

Why do we use Digital Ticketing?

There are numerous benefits of Digital Ticketing. Not only is it more efficient for our supporters and our stewards, thereby reducing queuing time, it’s also more secure, safe, and allows or contactless entry into the ground. It’s also very environmentally friendly as it reduces waste. 

How do I access my Season Tickets? 

All you need to do is follow the steps below and create an account using the same email address that you used to purchase your Season Tickets. Once your account is created and you have logged in, all of your Season Tickets will be there waiting for you!

What’s the quickest way to access my Season Ticket on matchdays? 

With iPhone or Android the app can easily be added to your home screen. A step-by-step guide on how to do this is included below. That way you can access your Season Ticket within seconds! 

I have more than one Season Ticket on my account. Can I share the other Season Tickets with those ticket holders?

Yes. In the step-by-step guide you will see how you can send a digital Season Ticket or Match Ticket to another email address. That person will then be sent a link to create an account of their own. Once their account has been created, their Season Ticket or Match Ticket will be transferred from your account to theirs.

I created an account and I can’t see my tickets.

Please ensure that you create an account using the same email address you used when purchasing your Season Ticket. If your tickets are still not visible, then please contact our ticketing office. 

HOW TO GET STARTED 

Step 1:

Using the phone you wish to store your tickets on, click on this link, which will take you to the Doncaster Knights digital ticketing app.

Step 2:

• Add the Digital Ticketing icon to your home screen. 

• Chrome (Android):
  You will be prompted to add the Digital Ticketing page to your home screen when you open the Digital Ticketing Service for the first time. If you do not receive the prompt you can do so manually by selecting the three dots in the top right corner of the screen.
• Safari (iPhone):
  Select the “share” button (square with an arrow pointing upwards) in the bottom centre of the screen; Scroll up to find “Add to home screen” ; Select “Add” on the top right corner of the screen.

Note: Apple does not allow you to add the Digital Ticketing icon to your homepage if you are using Chrome, so we recommend using Safari.

Step 3a (if you have an account):

Log-in with your ticketing email address and password, from here you will be able to access all Season Tickets and Match Day Tickets.

Step 3b (if you DON’T have an account):

Select “Create Account” in the bottom left-hand corner, and fill out the required fields. Please ensure you use the email address that you used to purchase your Match Day Tickets or Season Ticket on. Then click login to continue. Once you’ve logged in, you will have access to tall Season Tickets and Match Day Tickets, which can also be added to your Apple or Google Wallet.

Step 4:

When you arrive at Castle Park, open the Digital Ticketing page that you have now added to your home screen, or via your Apple or Google Wallet. Select on the appropriate order(s); Present the given QR code(s) on your device to the stewards.

Step 5:

Make your way in and enjoy the game!

 

How to accept a ticket that has been shared with me?

If you don’t have an account you will need to follow the 5 steps above – “How to get started”.

If you do have an account you will receive a notification on the Digital Ticketing page (as well as receiving an email) to notify you that a ticket has been shared. Click on the notification or link to accept the transfer.

Further Information:

Home
Your “Home” screen displays all your active tickets, whether purchased by you or tickets that were shared with you.

You will also receive notifications here if someone has shared a ticket with you.

Profile
Here you can see and update your personal details, i.e., Name, Date of Birth, Phone number, Address.

You can also subscribe to receive more information from us, i.e., emails of updates of upcoming matches and ticket sale releases.

Orders
This section displays your order history including all previous orders and current active orders. You can filter this section by date to search for specific orders you might be searching for.

Season tickets are still available to purchase here!

Don’t miss out on all the exciting games we have coming up this season!